Cannabis Dispensary Sales Associate

Overview / Objectives:
 

• Provide customers with a comfortable, inspirational, and creative experience.
• Provide informed, accurate, and comprehensive product information to customers.
• Educate customers regarding safe and responsible cannabis consumption.
• Perform a variety of dispensary-related functions.

• Manage all aspects of the customer experience, focusing on creating safe, welcoming, positive, and compliant customer visits.
• Perform transactions through the POS system accurately and efficiently; verify selection and quantity of customer purchases and ensure compliance with legal purchase limits.
• Partner with Compliance personnel to ensure retail transactions are carried out in compliance with CMR 500.105 and 500.140.
• Adhere to all state, regulatory, and dispensary requirements, policies, and procedures.
• Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately.
• Maintain an advanced understanding of all products and educate guests regarding dosage, administration methods, safe, and responsible use.
• Maintain a sanitary, clean, and safe store environment.
• Assist as needed in the fulfillment and inventory processes, ensuring accuracy and attention to detail.
  • Accept manifested transfers of product to ensure product on-hand is accurate within METRC and enter product quantities into inventory system.
  • Maintain organized and consistent product storage systems.
  • Conduct cycle counts and quarterly audits as requested.
  • Record and report marijuana waste.
  • Notify the General Manager of any inventory discrepancies / issues.
  • All other tasks as needed to ensure a compliant, orderly, and well-maintained product inventory, and accurate fulfillment processing.
• Assist as needed with security responsibilities.
  • Sign in visitors and monitor deliveries in and out of the building and loading area.

• Ensure that every customer is at least 21 years of age before allowing them into the building.
• Notify General Manager or Assistant General Manager of any emergency event that may require immediate response.
• Maintain knowledge of security response SOPs

• Assist with training new employees.
• Ensure responsible product consumption and service by discreetly notifying appropriate managers of concerns and observations.
• Complete a 4-hour responsible vendor training and 4 hours annually of job-specific training

• Education and work experience –
  • High school diploma or equivalent.
  • 2+ years’ experience in a fast-paced, client-service intensive industry.
  • Previous dispensary experience helpful.
  • Bilingual or multilingual a plus but not required.
• Knowledge and skills -
  • Previous experience with Electronic POS (Point of Sale), inventory systems, METRC, and/or other Seed to Sale software preferred but not required.
  • Able to communicate effectively and politely to all colleagues, community members, and customers.
• Requirements –
  • Must be at least 21 years of age.
  • Able to successfully pass an extensive background check.
  • Must provide 1 professional and 1 personal reference.
  • Must be able to obtain and maintain a current Marijuana Establishment Agent Registration Card.
  • Willing to work differing shifts including evenings and weekends.
  • Willing to attend events outside of the dispensary including but not limited to – trade shows, company sponsored events, required on and off-site training, etc.